We ship our products via DHL Express, Aramex & FedEx. Please keep in mind, that we strive to
send all orders within 1-5 business days. You can find our shipment periods in the
‘Shipment periods’ table.
MINOAR isn’t responsible for delays, caused by customs clearance processes.
Shipments are made from Monday to Friday, 9AM-5PM. We ship to almost any country. The shipment period begins with the placing of the order at the courier agency. Keep into consideration that some countries may limit the delivery of certain elements.
After the placing of the order the customer will receive an informative e-mail with the information of the order and a delivery tracking code.
Orders outside of the European Union are a subject to customs duties or other taxes. MINOAR has no control over these procedures and is not responsible for them. We are not capable of giving any further information connected with these expenses and customs taxes since they differ in different countries. Please check your local terms and conditions of import before you purchase a product. Contact your local customs agency for further information.
In case the order wasn’t shipped successfully because of incorrect information, provided by the customer (contact number, address, etc.) of if the customer doesn’t accept the shipment, the shipping is still at the expense of the customer. We will keep the sum for the shipping expenses (the returning of the product as well) from the total order sum.
Our return address is: 131 Dondukov Blvd, 1527, Sofia, Bulgaria, Sofia City Region